Shipping policy
ORDER PROCESSING:
Please allow on to three days to process your order. Expect an email within 24 hours to let you know your order is on the way!
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within [insert distance] of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 8:00 AM MST during store hours 8:00 AM to 5:00 PM will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within one to three days using USPS. Flat rate shipping fee of (Determined based on size, weight and location) applies to orders shipping to the United States.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: England.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS,, RETURNS AND EXCHANGES
For information on our policy on refunds, returns and exchanges, please see our policy here: https://totallythisnthat.com/policies/refund-policy
In the event that your order arrives damaged in any way, please email us as soon as possible at bradstone801@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at bradstone801@gmail.com.